世纪商务英语—综合教程 ppt课件Unit4.ppt

Unit 4　Phone Etiquette Text A 7 Grammar Focus 定语从句（Attributive Clause） 　　定语从句是修饰一个名词或代词的从句。构成：定语从句必须包含先行词(antecedent) 和关系词(relative)两个部分。先行词由一个名词或代词担当；关系词包括关系代词(relative pronoun)和关系副词(relative adverb)。关系代词：that, which, who, whom, whose, as；关系副词：where, when, why。 Unit 4　Phone Etiquette Text A 7 Grammar Focus Part 1 Look at the attributive clauses in the following sentences. Find further examples in the passage and identify the antecedents and the relative pronouns or adverbs in each clause. You will be amazed at the number of corporations, small businesses and even call centers that ignore basic phone courtesies. If you cannot grant the request or fix the complaint, you ought to consult a superior for advice or be given authority to find alternatives that will transform the customer from dissatisfied to appreciative. If you were really gathering information, you’d send an e ?mail or leave an explanatory voice mail — which is what every pro does with important contacts. Unit 4　Phone Etiquette Text A 7 Grammar Focus Part 2 Complete the sentences by translating Chinese into English. I don’t know the reason ____________________________ (他们为什么没来参加会议). Is there anything _____________________ (你想要告诉我的)？ He seems not to have grasped what I meant, ___________________ (这使我心烦). The man ___________________________ (正在打电话的) is one of my clients. They have gone to the place __________________________ (公司新建地). why they didn’t attend the meeting (that) you want to tell me which greatly upsets me who is talking on the phone now where the company will be built Unit 4　Phone Etiquette Text A 8 Role-play Work with your partner. Make up a dialogue based on the following situation and role-play it to the class. Add any details you think are necessary to convey the message clearly. Role 1-Customer: 　　You’ve just bought a computer but found out there is something wrong with it. You are calling the call center to ask for help, but the technical assistant seems not be able to solve your proble