商务英语综合教程上册课件刘玉玲主编 ISBN9787810789844Unit 13 Quality of Service at McDonalds.pptVIP

Unit Thirteen Introduction McDonald is regarded as globalized fast food group with special management. It was established in 1955 in the United States. Now there are over 20,000 restaurants in more than 100 countries and regions. Text 1 McDonald’s wins not only on fine food but also on good service. The connotations of its quality service are the comfort and pleasure rendered by the premises and the good performance provided by the new people. 2 While catering environment is often ignored or little attended by many restaurants, McDonald’s management