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Unit 11 Making Suggestions In this unit we will talk about channels to make suggestions how to make suggestions how to respond to suggestions Starting-up Having a Suggestion Box Making Suggestions and Responding to Suggestions 1Startingup Now, imagine, if you are the new manager of marketing department, what will you do to encourage your staff to make suggestions? Discuss in pairs and decide which of the following you’d like to do and put a tick (√) on those you will most probably do. You may add more things if you want. □ Dispense questionnaires. □ Have a suggestion box. □ Call a meeting. □ Talk with them directly. □ Send an email to them asking for suggestions. ... 2 Having a Suggestion Box 2.1 Linda, a new manager of a small company, is going to collect suggestions of her staff. Tom, an experienced businessman, is discussing with Linda about having a suggestion box. Listen to the dialogue and fill the gaps in the summary. 2.2 Charles, a business manager, is sharing his successful experience on having a suggestion box with his friend, Amy, manager of another company. A Listen to the conversation and decide whether the following statements are true or false by putting a tick (√) in the correct box. B Listen to the conversation again and answer the following questions. C Work in pairs and role-play the following dialogue. You work in the marketing department of a company. You and one of your colleagues have different ideas about suggestion box. Have a discussion about it. 3Making Suggestions and Responding to Suggestions Making suggestions and responding to suggestions properly are of great significance in business. 3.1Making suggestions A Ida and Bob work in the marketing department of a company specializing in business travel arrangements. They are talking about what free gift to give to clients to promote the company’s 5th anniversary. Listen to the dialogue and fill in the blanks. B Listen to the two conversations and answer the
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