酒店实用英语课件冯岩岩 ISBN9787811347845 PPTunit 13.pptVIP

Sub-module 13 Services during the Meal “工学结合新思维”高职高专财经类十二五规划系列教材 Professional Competence Contents Job Knowledge and Experience To be a waiter with comprehensive vocational abilities and overall qualities, you need to be able to offer the following services probably be involved during a meal. Serve dishes in strict accordance with different course serving orders; Answer patiently the questions about how to cook or enjoy a dish; Besides normal services, offer additional related services, such as changing tableware and dishes, serving more dishes and so on; Present guest checks and process payments through the cashier; Handle possible mistakes during the meal with an honest and positive attitude. Sample Cases Case 1 1. To pick up food, you press your forefinger against the upper chopstick and they will close in a pincer-like movement. 要夹菜时，你要用食指压动上边的那根筷子，这样这二根筷子就会像钳子一样一张一合地工作了。 2. Would you like to let us carve the duck now? 请问现在为您把烤鸭片成片可以吗？ 3. Dip some of these leeks into the sauce and put them on the baobing. 取一些葱丝来沾酱，然后把沾过酱的葱丝放在薄饼上。 4. Yes, you’re getting along fine. 对，您做得好极了。 Sample Cases Case 2 First, you dip a piece of yam into that bowl of water to cool and take it out immediately. 首先，您应该先夹一块儿山药放在那碗凉水中冷却一下，然后迅速把山药夹出来。 Sample Cases Case 3 1. Would you care to have one bill or separate bill? 请问您是合开账单还是分开账单？ 2. It’s on me. Just one bill, please. 我请客，请合开。 3. How would you like to settle your bill, pay in cash or charge it to your room? 请问您想用哪种方式付账，付现金还是计入您的房账？ 4. Do you honor credit card? 请问你们接受信用卡吗？ 5. Could you sign your name here in block letters, please? 请您用正楷在这里签名好吗？ Sample Cases Case 4 1. Your steak is overdone, I asked for it medium. 我要的是五成熟的牛排，（但）你们上的这份太过火了。 2. Do you think I can’t distinguish the steak that is medium from almost-done? 难道您认为我连九分熟和五分熟的牛排都分不清楚吗? 3. I will bring you another serving right away. 我马上给您换一份。 4. It is done just right this time. 这次味道刚刚好。 5. Your service is in place. 你的服务很到位。 Technical Training I. Role Play