《领队英语》欧洲游子情境2.3.ppt

Words and Expressions China International Travel Service Registration form/card the individual guests 散客 the group guests 团队客人 distribute v 分配，分给 Reservation list预定单 Luggage delivery Wake-up call Credit card 信用卡 Traveler’s checks 旅行支票 Group visa 团队签证 At the Hotel Lesson 3: Inquiring at the Hotel 第3课 店内问讯 Lesson Aims 1. To know how to offer telephone service. 2. To learn the procedure of telephone services. 3. To master the basic words and expressions of hotel services. Special Terms 专业词汇 Telephone Calls Room-to-room call 内部电话 =Inner call/house call Make a local call 市内电话 =Outside call Make a domestic call 国内电话 =long distance call 长途电话 Make an international call =IDD Call=International Direct Dial Call 国际长途直拨电话 Person-to-person call 叫人电话 Station-to-station call 叫号电话 Paid call 现付电话 Collect calls/transfer charge calls 对方付费的电话 Phone card phone 磁卡电话 Recording telephone 录音电话 Coin-operated pay phone 投币电话 Words and phrases Central 总机 Extension [iksten∫?n]分机 Operator 话务员 Dial 拨打[?dai?l] Area code 区域代码 Telephone directory 电话号码薄 Useful expressions 1. Put sb. through to…= connect sb.帮助某人接通…电话… I’ll put you through to the front desk. You can connect with the front desk. I was again connected to the wrong person. 又给我接错了电话。 2. Hang on a moment, please. = Hold on, please. 请别挂断电话 =Don’t hang up, please. 3. May I speak to Mr. Smith? 请叫史密斯先生接电话好吗？ 4. This is Smith speaking. Or speaking, please. 我就是，请讲。 5. Who is that? /Who is that calling/speaking, please.你是谁？ This is Ms. Wang. 我是王女士。 6. Mr. Smith, you are wanted on the phone. There is phone call for you, Mr. Smith. Mr. Smith, somebody is asking you on the phone. 7. I am afraid / Sorry, she is not in right now. She is out at the moment. / She is not at her desk/in her office. / I am afraid she is not available. She is busy now. 8. He has just gone out. Would you like to ring back later? 他刚出去。过一会儿再给他打好吗？ Try again later. Call back later. Call again in an hour Please try again later. 9. May I take a message f