贝恩行业分析-互联网影响-PointofView.pptVIP

PointofView Overview Agenda Overview (1 of 2) Overview (2 of 2) Internet Revolution Internet Characteristics Impact Overview Customer Relationship Management (CRM) Evolution (CRM) Benefits Supply Chain Integration Business Models (SCI) (1 of 2) SCI Business Models (2 of 2) SCI Evolution SCI Benefits SCI Evolution (Company Extranets) SCI (Company Extranet) SCI Evolution Internal Business Management Evolution (IBM) IBM Benefits Internet Trends Trend Implications(1 of 3) Trend Implications (2 of 3) Trend Implications (3 of 3) Market Valuation (1 of 2) Market Valuation (2 of 2) Agenda Overview Evolution Framework E-Commerce Transition E-Commerce Transition (1 of 4) E-Commerce Transition (2 of 4) E-Commerce Transition (3 of 4) E-Commerce Transition (4 of 4) Business Changes Impact Framework Business Changes; Threats and Opportunities (1 of 2) Business Changes; Threats and Opportunities(2 of 2) Impact Assessment Framework (CRM) Internet Penetration Potential (Business to Consumer) Internet Penetration Potential (Business to Business) Impact Assessment Framework (SCI) Impact Assessment Framework (IBM) Agenda Typical Company Context Roadmap Set Direction Auto Manufacturer “Point of Arrival” E-Commerce Objective Customer Relationship Management (CRM) CRM Business Models (1 of 3) CRM Business Models (2 of 3) CRM Business Models (3 of 3) Supply Chain Integration (SCI) SCI Business Models Internal Business Management Business Models Roadmap Act and Commit Integration With Core Business Ownership/Organizational Structure Level and Source of Funding Partnerships Capabilities/Infrastructure E-Commerce Roadmap Response Track, Monitor and Learn Agenda Impediments Imperatives PointofView CRM Develop electronic ordering capabilities Establish Internet-based customer service account information billing/payment Internet-Enable Traditional Functions IBM Upload key functions onto the Internet human resources admin SCI Exchange pricing data electronically with suppliers Make inventor