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Practice 2 Introduction oneself the company the products 面对客户 Introducing Yourself to New Clients Your identity, your role in the negotiation 助理,秘书,副经理 –asssitant , secretary,deputy manager The plan of your company( cooperation) Sample: 电子书, 第一单元, 面对客户 the company The history The status in the field The reputation The achievements The culture and the prospect The leaders Haier strength and reputation Haier is the leading brand of white goods globally and the most valuable brand in China. With its 29 manufacturing plants, 8 comprehensive RD centers, 19 overseas trading companies across the world and more than 60,000 global employees, Haier has involved into a giant multinational corporation. Haier brand Haier came to its 4th strategic stage of global brand building. Thanks to 25 years of consistent efforts, its reputation throughout the world has been heightened significantly. In 2009, the brand value of Haier amounted to RMB 80.3 billion. Since 2002, Haier has topped the Most Valuable Brand list for seven consecutive years. Haier—post-sale service Customer is always right In 1995, Haier put forth the concept of “Star Service” based on the principle that customer is always right. Our business relies on customers for success. The business is successful only when the customers are satisfied that. Haier The aim of our work is your satisfaction At Haier, a technically acceptable product is not necessarily a qualified product. Only products of customer satisfaction are qualified. Products fail to meet customer needs are of little marketability适销性 and thus of little profitability收益性 . Therefore, the yardstick used to measure the performance is customer satisfaction. Never say “No” to customers. Synear As a testimony to our strong brand name, our brand was voted as one of Chinas Top 500 Most Valuable Brands for six consecutive years from 2004 to 2009. We are also honoured to be selected as the exclusive supplier of quick freeze food products to the Beiji

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