模拟导游实务（英文）.pptVIP

Text B Meeting Visitors What preparations should be made before meeting the tourists? Take everything you need: Take everything you need: Take everything you need: Two certificates and one schedule Tour guide certificate + a copy of it The operation schedule of the tour group The reception program: Name of tour agency Name of liaison person, tour guide and national guide Number of tourists and names, gender, age, religion, occupation, and so on. Conformation of itinerary details, tickets and time of arrival and departure. Take everything you need: Text B Meeting Visitors Preparations made beforehand Finishing planning Double-checking reservation (hotel rooms, meals, etc.) Calling to check the flight (or train, or ship) and arriving 30 minutes before the landing Arranging luggage transfer Knowing parking area and terminal, etc… Text B Meeting Visitors Greeting visitors Learn how to locate your visitors Confer with the tour escort and national guide and check the number of visitors Ask for luggage claim cards and give them to the porters Show visitors aboard the waiting bus Text B Meeting Visitors Greeting visitors Learn how to locate your visitors Confer with the tour escort and national guide and check the number of visitors Ask for luggage claim cards and give them to the porters Show visitors aboard the waiting bus Make a welcome speech USEFUL EXPRESSIONS 你们会有很多时间欣赏中国的著名景点。 * 模拟导游实务 主讲教师： 课程介绍 课程目的 1 课程要求 2 3 考核方式 课程目的 培养学生将英语与旅游专业知识融会贯通的综合能力； 帮助学生熟悉导游工作的全过程； 提高导游解说内容的文化内涵； 丰富导游解说的方法与技巧，使其解说语言更加准确与规范，增加导游解说的灵活性与针对性，达到更好的解说效果； 为使学生成为文化型和专家型的导游员打下坚实的基础。 课程要求 了解导游服务的基本知识、导游工作程序及导游业务相关知识； 了解重要旅游景点及其相关文化背景知识； 掌握导游解说技巧； 掌握导游必备的分析、处理问题的方法和技巧。 考核方式 成绩评定 ： 平时成绩（作业）占总成绩 30% ??????????????期终考查占总成绩 70% 考核形式： 考查 考查时间： 120分钟 Unit 1A Qualified Tour Guide Learning Objectives familiarize you with roles and responsibilities of a tour guide; learn how to achieve the professionalism as a tour guide; know what to do before meeting your