实验室教材资料全面质量管理课本.pptVIP

Total Quality Management Part 0: What is Quality? Part 1: Economics of Quality Part 2: TQM: Principles and Managerial Methods Part 3: TQM: Improvement Tools Principal objectives of the lecture What is quality? The economics of quality: What is the relationship of: Quality and Cost Quality and Productivity Quality and Profitability What is total quality management? What is Quality? Five definitions of quality -Garvin Transcendent Product-based User-based Manufacturing-based Value-based Transcendent Product-based User-based Manufacturing-based Value-based Dimensions of quality Perform