高中英语复习必修八《Unit23 communication wokshop》.pptVIP

1. heading（信头） 2. greeting（称呼） 3. body（正文） 4. ending （结束语和谦称） 5. signing off（签名） The parts of letters Exercise 假如你是李华，两周前你从网上买了一套书虫系列读物，昨天才到货，而且包装破损，数量不足。请就此向网店经理写邮件投诉。要点如下： 1介绍购物情况 2反映存在问题 3提出解决方案 Dear sir/madam, I am one of your customers. I ordered a set of Bookworm Series on your website two weeks ago, but I didn’t receive them yesterday. And much to my disappointment, the books were so poorly packed up that the cover of one book was torn. To make matters worse, it is not a complete set, as I found one book missing. I am sorry to have received such poor service, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new set of books to me. Besides, I’d like to be informed of the process of your dealing with my complaint. Looking forward to your reply. Sincerely, Li Hua the use of bike lose at least 2 kilos a week by using the Tour de France exercise bike Read the letter again. Pay attention to the underlined linking words and expressions. Read them and be aware of their meaning and usage. Linking Review so … that after, just as, when, as soon as as well as, not only, either, also summary Please think: Think about format A letter of complaint is a formal letter. So where the following items should appear on the template? · your address · the greeting (Dear X) · the date · your name · closing phrase (I look forward to hearing from you.) · the ending (Yours faithfully) · the name and address of the recipient 1. heading（信头） 2. greeting（称呼） 3. body（正文） 4. ending （结束语和谦称） 5. signing off（签名） The parts of letters An experience on the bus Yesterday----taking the bus No.1 to school ------not many passengers---drove so fast---- asked him to drive slowly but he didn’t listen ---one stop---stopped the bus so suddenly ----fell on the floor---didn’t make an apology What should you do? A letter of complaint What should you say? Exercise