hnd人力资源经管outcome1.docxVIP

PAGE / NUMPAGES 封 面 作者：ZHANGJIAN 仅供个人学习，勿做商业用途 Individual Report F84T 34 Managing People and Organisations Outcome 1 NAME: u SCN: CLASS： Contents TOC \o 1-3 \h \z \u Introduction 2资料个人收集整理，勿做商业用途 Section 1: Relationship between goals, objectives and policies 2资料个人收集整理，勿做商业用途 Section 2: Differences between the formal and informal organization 3资料个人收集整理，勿做商业用途 Section 3: Open System Theory 3资料个人收集整理，勿做商业用途 Section 4: Different stakeholders 4资料个人收集整理，勿做商业用途 Section 5: Effective control strategy 4资料个人收集整理，勿做商业用途 Conclusion 5资料个人收集整理，勿做商业用途 Reference 5资料个人收集整理，勿做商业用途 Introduction The purpose of the report is what to understand more fully the organization management. I learned companys departments’ work together in order to achieve the companys goals. This report has five sections which are relationship between goals, objectives and policies， differences between the formal and informal organization， open System Theory, different stakeholders and effective control strategy.资料个人收集整理，勿做商业用途 Section 1: Relationship between goals, objectives and policies资料个人收集整理，勿做商业用途 The relationship between goals, objectives and policy facilitates to the effective management. Goals and objectives provide the desired results, and the policy is guiding people how to do. Feasible policies can help the realization of the aims and objectives of better.资料个人收集整理，勿做商业用途 Goals: Goals are long-term. Consumer goals are to provide to the customer the demand of consumers. Shangri-La Hotels maintain a high quality of customer service. This is the Shangri-la Hotels consumer goals. Product goals are to provide customers with high quality product. Craig insisted on selecting the freshest fruits and vegetables this is the Shangri-la Hotel product goals. Service goals are to provide customers with high standards of service. The Shangri-la Hotel promises when customers need the waiter, waiter arrive within five minutes to the c