商务英语投诉信撰写Letter of complaint.ppt

When you have problems with faulty goods or services, it is often a good idea to put the details of your complaint in writing. ; Letters of complaint usually include the following stages:;General Tips:;Now that you have learned tips of writing letters of complaint, the following are general templates and sample letters. You may get more details of writing this kind of letters by learning them.; 个案分析 ;例一：（货品质量没有达到要求）;例二：货物受损或有瑕疵 ;例二：货物受损或有瑕疵 ;例二：货物受损或有瑕疵 ;Writing ;Your company received the order for 280 women S cotton sweaters. But 40 cotton sweaters in white color were seriously soiled. But when the TV set was sent to your home, you found there was no image in it. Your investigation shows the damage was due to improper packing. You have suffered a great loss from this, as you cannot sell the sweaters in this condition to our customers Now you write a letter to the sales manager requiring an investigation at their end and reply to you.;Sample 1;You received your telephone bill for the previous month from your company and thought there were some errors in calculation: I had been overcharged for two overseas calls. But when I called your Complaints Department, the girl who answered my phone was very rude. For one thing she interrupted me continually, for another she even said that the fault was my own. Now you write a letter requiring an apology from the staff. And you suggested that the girl in question should be disciplined, and instructed on the proper way to deal with clients .;Sample 2;Correspondence completion ;are going to allocate b) are going to put c) will be d) will focus e) will probably draw;are going to allocate b) are going to put c) will be d) will focus e) will probably draw;continues to focus diversify our earnings have also demonstrated maintained its outstanding track record make considerable progress strongly believe;continues to focus diversify our earn