生产品质管理(1)教材.pptVIP

Manufacturing Quality Management 生產品質管理 Outline Quality Definition House of Quality (HOQ) Application Statistical Process Control (SPC)統計流程控制 The Cost of Quality品質成本 Quality Experts and Key Concepts TQM Quality circle Six Sigma ISO 9000 Definition of Quality Conformance to requirements與需求相符: meeting written specifications A Simple HOQ（House of Quality) Matrix An example of HOQ Matrix A Detailed HOQ An example of Detailed HOQ Matrix Linked Quality Function Deployment (QFD)品質功能部署 Matrices Quality Function Deployment (QFD)品質功能部署之優點 常用之工具，製造及服務業皆然 有系統的暸解客戶需求，並轉換成技術需求。 便於提早確定產品特性，降低修改設計的風險，減少產品之前置時間。 利於單位間之協調與合作 可借以開發出新產品 統計流程控制Statistical Process Control (SPC)-Out of Control The Cost of Quality品質成本 Cost of conformance (COC): delivering products that meet requirements and fitness for use達到完成品符合需求，並適合使用所耗費的成本 Cost of nonconformance (CONC): taking responsibility for failures or not meeting quality expectations負擔失敗或未能與品質期望相符責任的成本 Cost of Quality Five Cost Categories Related to Quality Prevention cost: the cost of planning and executing a project so it is error-free or within an acceptable error range 「預防成本」 Appraisal cost: the cost of evaluating processes and their outputs to ensure quality 「鑑定成本」 Internal failure cost: cost incurred to correct an identified defect before the customer receives the product 「內部錯誤成本」 External failure cost: cost that relates to all errors not detected and corrected before delivery to the customer 「外部錯誤成本」 Measurement and test equipment costs: capital cost of equipment used to perform prevention and appraisal activities 「衡量與測試設備成本」 品質成本（傳統vs.現在觀點比較） Modern Quality Management requires customer satisfaction客戶滿意 prefers prevention to inspection預防勝於檢驗 recognizes management responsibility for quality確認品質管理的責任 Quality Experts Deming was famous for his work in rebuilding Japan and his 14 points戴明十四點管理原則 Juran wrote the Quality Control Handbook and 10 steps to quality improvement裘蘭「品質改善」 Crosby wrote Quality is Free and suggested that organizatio