Change,Configuration and Release Management变更，配置和发布管理.pptVIP

Change,Configuration and Release Management CMSG: Aims and Objectives BSI PD0005 Service Management framework Projects PRINCE Why? Accomplishing these Objectives? Problems and Issues What is required? - Discussion point. What can we do ourselves? Easier to Sell? Education Management Awareness Structure, Relationships and Content ITIL Version 2 Service Support Change Management - Activities RFCs Configuration Management Change Procedure Configuration Management Objectives Enabling control by monitoring and maintaining information on: Resources and configurations needed to deliver projects, systems and services Configuration Item (CI) status and history CI relationships Providing information on the infrastructure for all other processes Programme/IT/IS Management Configuration Management - activities Configuration Control Configuration Control Procedures Check-out/Check-in Impact Analysis Versioning Move/Copy/Build Baselining - packages, systems environments Environment Restore System/Package/Change Backout/restore Security Build Inputs must be from controlled library or repository Identify environment, inputs, outputs and build tools Identify dependencies to permit rebuilding later on order! Configuration Management Categories include Programmes/Projects Services Systems Hardware Software Documentation Environment People Data Configuration Item (CI) Configuration Item (CI) Attributes CIs - scope and detail Web World - What to Control? Role of Status Accounting Configuration Audit RFC - Scope and Contents Change Management Process ITIL Version 2 Release Management Release Management Objectives Deliver systems that are correctly configured and built first time e.g. 99% of target Repeatable, consistent process that is cost effective, responsive and flexible Everyone knows what is happening when Accurate updates are fed back to configuration management Can do OFTEN QUICKLY! Maintain quality Platform Cultural Challenges Release Policy Release Management