洲际宴会厅程序-0028 - Moving and Stacking Chairs.docVIP

STANDARD OPERATING PROCEDURE 标准操作程序 MOVING AND STACKING CHAIRS 堆叠和移动椅子 Task Number: BQT-0028 Department: FB – Banqueting Date Issued: Nov. 2007 Guest Expectation: I expect chairs to be stacked neatly and safely. I expect them to be away from the guest’s view where possible. 我希望椅子的堆放是整洁和安全的.我希望它们尽可能的远离客人的视线 Time to Train: 20 minutes Why is this task important for you and our guests? 为什么这项任务对我们的客人和你是如此重要？ Answers: 回答 To ensure chairs are moved properly without damage 确保椅子有正确的移动方式不会 损坏 To ensure chairs are stacked safely 确保椅子安全地保存 To ensure avoid that staff fall sick due to improper handling 确保员工不会因为操作不当造成伤害 WHAT/ STEPS 什么/步骤 HOW/ STANDARDS 怎样/标准 TRAINING QUESTIONS 培训问题 1) Select trolley 选择推车 Make sure the trolley is clean, not damaged, noiseless and moves smoothly. 确保推车是干净的，没有损害，安静的和能够平稳行进 Why should the trolley be clean? 为什么推车要是干净的？ Why should the trolley not be damaged? 为什么推车要没有损坏的？ 2) Stack the chairs 堆叠椅子 Chairs should be stored in blocks of 10. 椅子要10张堆叠成一摞 Why maximum 10 chairs? 为什么一摞最多能堆叠10张椅子？ 3) Place trolley under chair 推车在椅子下面 Push the trolley gently under the rear 2 legs of bottom chairs. 轻轻地将推车推如椅子后面2条腿的底部 4) Move chairs 移动椅子 Block the trolley wheels with your right foot and push the handle downwards. 用你的右脚抵住推车的轮子同时向下压 The trolley will lift the chairs from the floor. 推车会将椅子带离地面 Make sure you stay balanced and don’t pull the backwards too much. 确保你支撑的平衡不要太靠后 Pull or push trolley by the handle. 用把手拉或者推动椅子车 Why should you block the trolley with your foot? 为什么要用你的右脚抵住推车的轮子？ Why shouldn’t you push the trolley too much backwards? 为什么你不能把推车向后倾斜太多？ Why push or pull at the handle? 为什么拉动或者推动推车要使用把手？ 5) No trolley available 没有推车的情况 If no trolley is available, look for one. If not to be found, bend your knees to the maximum and lift the chairs while keeping your back straight. 如果没有推车，去找一部.如果没找到，最大限度地弯下你的膝盖举起椅子在这个过程中要保持你的背部是挺直的 DO NOT MOVE MORE THEN 4-5 CHAIRS WITHOUT A TROLLEY 在没有推车的情况下不要移动超过4—5张椅子 Why should you