旅游饭店职业英语-unit-2知识讲解.pptVIP

旅 游 饭 店职 业 英 语;Unit Two Front Office前 厅 服 务Lesson 3，4，5;Key Words：;Talking to the Guest情 景 会 话;ONE;TWO;Notes：;Your Turn to Try Now;Do you know this?; Listen to the sentences, repeat and translate: What type of room do you want? I’d like to book a single room with bath. How many nights are you going to stay? How many nights will you need the room? We look forward to your arrival.; Listen and complete the dialogues: C: Good morning, Friendship Hotel. Room reservation. . G: Yes, for next Sunday. C: . G: A single room with double beds. C: . ; 2. C: Good afternoon, sir. . G: Good afternoon. I’m calling from America. . C: . G: I’d like to reserve a double room. C: . G： I’d like it from august 14th to 17th. C： Ok. We look forward to . ;Lesson 4;Key Words：;Notes：;Talking to the Guest情 景 会 话;ONE;TWO;Notes：;Your Turn to Try Now; Listen to the sentences, repeat and translate: Do you have a reservation? May I see your passport? I have a reservation in your hotel. Do you have a room available for tonight? Could you sign your name here, please?; Listen and complete the dialogues: R: Good afternoon. ? G: Yes, I want to have a single room for tonight. R: . G: sure, . R: wait a moment, please. . ;2. R: Good morning, Madam. ? G: Yes, my name is Nancy White. Do you have a single room for today? R: ? G: No, . R: Wait a moment, please. . I’m sorry, . G: That’s too bad. R: But we still have one double room available. Will that be all right? G: , I’ll t