外贸英语函电.unit twelve complaint and adjustment.pptVIP

Unit twelve Complaints and adjustments Types of Complaint 1. Genuine complaint or claim, which arises from the situations as follows: 1) complaint of wrong goods delivered; 2) complaint of goods in inferior quality; 3) complaint of shipment damaged, short, or missing; 4) complaint of goods delayed or badly packed; etc 2. False complaint or claim, which is made by buyers who find fault with the goods as an excuse to escape from the contract. Useful Words accept / admit a claim reject a claim settle a claim withdraw a claim claim后接介词的一般用法： （1）claim for