商务交际英语上chapter.pptVIP

教学课题：chapter1Communicating in your life  学习目标： 1）交际的重要性和它在你生活中扮演的角色；2）交流的参与方、交流形式和交流障碍；3）电子交流。 教学重点难点 交际的重要性和它在你生活中扮演的角色 教学方法：讲授法 教学用具：ppt 教学过程： 1）交际的目的 五项: 建立并增进友善关系， 说服对方， 得到或共享信息， 建立个人的一些影响， 建立自尊。 2）交际的过程和组成部分包括： 信息的发送者， 信息本身， 信息的接受者， 反馈， 交流渠道（或方式）。 Speaking 运用口头技能发送信息的方式（如：说话的条理性）会形成个人形象。 发音，措辞的选择都传递出个人的职业素养。 在学校，你的谈吐被人用来评价你的学习效果 在生活中，个人说话的方式关系到能否融入到社交圈子当中 Writing In a professional setting, your writing （memo,letter,report）becomes a written record of your communication skills. In an educational setting, writing is required extensively. In your personal life, your ability to write an effective letter can deepen a relationship, earn the respect of a friend, and reflect your attitude. Reading In a professional setting, reading is a part of every job. In an educational setting, you read constantly. In your personal life, you broaden your knowledge by reading newspapers, magazines, and books. Listening Listening is more than hearing, it requires understanding. In a professional setting, if you fail to listen to customers or clients, you may lose their business. In an educational setting, effective listening results in doing the right assignment, and taking notes effectively. In your personal life, listening deepens relationships. When analyzing the background of your receiver, you should think of the following questions: 1.How much education does the receiver have? 2. Does the receiver have education that relates to the topic of this message? 3. Does the receiver have work experience that relates to the topic of this message? 4. Have I interacted （打交道）with this receiver before? If so, what is our relationship? The following questions will help you identify your receiver’s interests : 1. What are the concerns of the receiver? 2. What are the needs of the receiver? 3. Does the receiver have a particular motive? 4. Does the receiver have a desired outcome(满意的结果)? Question that will help you identify the receiver’s attit