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- 约5.27千字
- 约 85页
- 2019-10-19 发布于广东
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Neatness Control Warehouse Management Quality Pays Mobilization ‘Design to quality’ as core process ‘Zero defect’ Production as core process Strategy and organization Quality Pays 1 Top management involvement 2 Quality objectives 3 QA as consultant 4 Flat hierarchies 5 Preventive focus 6 Self-checking by workers 7 Projects with suppliers 8 Preventive QA tools 9 Controlled RD volume 10 Involvement with customer 11 Decision-making authority 12 Problem-solving by shop floor workers 13 Operationalized objectives 14 Self-managing teams 15 Worker satisfaction Levers of quality management Level I Level II Level III Level IV Weaknesses Average Strengths Key levers Constantly improving Management of key levers Quality Pays Four levers of quality Quality assurance Production, quality assurance (QA) Production, quality assurance, RD, purchasing All functions, customers, suppliers Participating functions Insufficient / wrong use of QA tools SPC, audits, quality circles, Poka-Yoke, some use of FMEA Process-FMEA, product-FMEA, design of experiments, design review, failure tree analysis QFD, design review with Customer / supplier, customer surveys, employee surveys Methods (added from Level II onwards) ● Quality through inspection ● Little quality consciousness and know-how ● Improvement in production process ● Start of worker involvement ● Process capability and manufacturability in development ● Supplier integration ● End customer orientation and superior products ● Cultural realignment Characteristics Level I ‘Inspection’ Level II ‘Quality assurance’ Level III ‘Prevention’ Level IV ‘Perfection’ Top performance in quality management Quality Pays Moving from level I ‘inspection’ to level II ‘quality assurance’ Strategy and organization Inspection I ● Quality objectives for production units ● Focus increase in process capability Core proce
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