应用文写作-投诉信.pptVIP

Dear sir or madam, I am writing to compain about ..... I trust you will take complaints seriously, and ....if it isnt settled properly,I would ask you to give back my money.Or I would complain to the concerned authory. yours sincerely, xxx Dear sir or madam, I am writing to inform u that I found that.............. ....unsatisfactory, .......I hope you attacch importance to this.And help to settle this as soon as possible. Yours sincerely, xxx Pratical Sentences Complain Letter Contents TIps Lead-in complain letter sample 1 complain letter sample 2 Comparison The content of complain letter Summary TIps Lead-in complain letter sample 1 complain letter sample 2 Summary Comparison writing Exercise Lead-in Lead-in:tips 对所遇到的困难，恶劣的服务态度，劣质的产品等提出抗议和改进的建议。 要求：内容有理，批评有节。 投诉原因，叙事客观准确、简洁；语言要把我把握分寸，不失风度；方案切实可行； 期望的解决途径 投诉对象及原因 称谓 证明材料 留下真实材料以便取证 称谓 投诉对象及原因 附带证明材料 表示感谢 期望的解决途径 Summary the content of compain letter 说明投诉对象 阐述投诉的具体原因 表达纠正的希望 Sample 1 of complain letter Sample 2 of complain letter (1)I write to show my great anger at your.... (2)I an writing to protest against you..... (3)I am writing to complain about..... (4)My complaint about your ....is based on the fact that.... (5)Hope you will improve your ..... (6)I hope you will take steps to rectify this stituation soon.... (7)It is high time you took some measure to solve.... (8)I sincerey hope such things will never take place again. (9)You must rectify this situation,or I will take it to the court. (10)If you cannt give me a satisfactory solution,I will complain it to the Consumer Association. Exercises Writing Using the sentencs weve learned in this class,pls write a complain letter about the poor baterry quality of your mobile phone.