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How does Salesforce CRM help Customer Service Support Teams? 2007 Service Elite Award 2008 Product of the Year 2006, 2007 Product of the Year 2007 Product of the Year 2007, 2008 Innovation Award 2008 Pioneer Award Streamline Your Service and Support Organization Effective customer service benefits everyone—customers, agents, supervisors, and the company’s bottom line. Deliver outstanding and consistent service and support across many channels including phone, email, Web, and chat. Customer Logs a Case When a customer has a problem, they can log a case online or call your support team. Cas