客户关系管理项目解决方案.pptVIP

* * * * * * * * * * * * * * * * * * * * * * * * * * * Today抯 Call Center Goals? Reduce Costs Increase Profitability Identify High Value Customers Reduce Customer Attrition Provide Service Excellence and promote customer loyalty And attract, win, keep, and grow new profitable customers These are your goals This is exactly the value that Oracle can bring to you with our Call Center and CRM Solutions. * * * * Oracle iMarketing is bundled in with iStore for the 3i release.The products will be unbuldled in future releases. Oracle Internet Commerce 3.0 is now iStore 3i iPayment was formerly kno