奔驰售后服务标准作业流程图.pptVIP

帮助服务中心理解车间流程 To assist Service Center to understand operating process of Job Flow for workshop. WorkshopFC1.JPG 目的Purpose Control Room (6) Guard House (3) Customer Receptionist (4) Service Advisor (5) Final Control (10) Wash Bay (11) ?Invoice Clerk/Warranty Clerk (12) Service Manger (13) Customer (2) GL/Foreman (8) Advance Booking (1) Mechanic (7) Cashier (14) Parts Department (9) Spare Parts ?6.0???客户关怀 Customer Care 5.0???运营管理 Operations Management 4.0???建立一个 有效的结构 Organizing an Operational Structure 保修流程 Warranty Process Flow 时间和出勤记录 Time and attend