戴明语录专业讲义.docVIP

PAGE / NUMPAGES 戴明语录 林公孚 沟通(Communication) ? ??? 打破部门间的障碍。研究、设计、销售及生产部门的人员应协力合作犹如一个团队，以预见产品与服务在生产与使用时可能遭遇的问题。 ??? (Break down barriers between Departments. People in research, Design, sales and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.) 释义：鼓励研究、设计、销售及生产部门的人员跨部门合作，不断提供能满足顾客要求的 产品，服务顾客。 竞争(Competition)(1) ? ??????? 经济学家将我们导向歧途，他们告诉我们激烈的竞争是解决之道。使我们忧心于增加市场占有率，试图铲除同业，却忽略了要创造更好的产品。 ??? (Economists are leading us down the wrong path. They tell us that fierce competition is the solution. We w