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Calculation of the ppm complaint rate
for production material
The ppm complaint rate is calculated by taking all deliveries (incl. initial samples) into account.
Hidden defects in metallurgical structures during processing of blank castings and forgings are
ignored for ppm purposes.
1. Calculation formula:
Inspected defective units
ppm = x 1,000,000
units supplied
2. Definitions:
2.1. ppm
Parts per million.
2.2. Units
The base unit of measure in which orders are placed (e.g. item, kilogram, meter, liter, etc.). The
sum total of all base units of measure is used. No separate calculations are carried out for
different base units of measure.
2.3. Inspected defective units
Inspected defective units are components which deviate from specification (concept specification,
drawing, regulations, etc.) or where a deviation exists in the accompanying documentation (e.g.
initial sample inspection report, factory inspection certificate, etc.).
Relevance for ppm purposes is assessed using the criteria set out in the annex hereto.
Account must be taken of all units found to be non-compliant at the following locations:
• Incoming goods inspection
• Warehouse
• Production
• Assembly
• Test stand
• Dispatch
• OEM (0 km)
• Field failures
Compliance with deadlines and volumes and Q-notifications for logistics is ignored for ppm
purposes.
2.4. Units supplied
Number of units supplied during the period under review.
Version dated: 06/2017 Page 1 of 3
Calculation of the ppm complaint rate
for production material
Annex: PPM relevance and counting
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