IBM随需应变的战略简化自我管理以服务为中心客户案例.pptVIP

* * Major Points to Make on this Chart: Businesses today are facing a myriad of challenges Speaking points: Over 63% of Tivoli Customers said reducing IT costs is their top priority in the coming year A Majority of Tivoli customers said their top priority was doing more with less Up to 40% of today’s outages result from operator errors 25-50% of IT resources are spent on problem determination and resolution Outages of business-critical systems cost up to $2.8M per year New applications get delayed by maintenance of diverse existing systems 4 out of 5 IT dollars spent on operations, maintenanc