酒店公共英语完全培训.ppt

4.would you like to have a cup of tea? 5.what would you like to drink your beer?icy or normal? 6.what kind of room would you like? 7.shall I draw the curtains? 8.shall I make the reservation for you? responding应答 应答分类 肯定 否定 疑问 客答应人要求 拒绝客人要求 不理解客人要求 1.certainly，sir. 2.coming. 3.just a moment,please. 4.I am afraid I can not do that. 谢绝 Refusing in a polite way 谢谢你,但是恐怕这违反酒店的规定。 Thank you, but I’m afraid this is against the regulations of the hotel. 感谢你的邀请，但是我已经有约会了。 Thank you for your invitation, but I have already had an appointment. 对不起，上班时间，我不能离开自己的工作岗位。 Sorry, it’s not allowed to lea