σ普及型专业培训教材B1.ppt

In the past, we only measured a piece of the Cost of Quality. We are now seeing what we call the Hidden Factory - all those things that we have built into our businesses over many years that can be improved or even eliminated - this is the real opportunity for us. Cost Categories to Consider: Internal Failure Scrap Rework Scrap/Rework - Supplier External Failure Cost to customer Warranty costs Complaint adjustments Returned material Appraisal Inspection Test Quality Audits Test equipment - initial cost maintenance Prevention Quality Planning Process Plannin