IHG_CTC技能培训手册-公开课件（设计）.pptVIP

Copyright ? 2006, InterContinental Hotels Group. All Rights Reserved. * What Is Corrective Coaching?什么是纠正指导？ Demonstrating, explaining or questioning to remind an individual of the correct way to undertake a task.通过示范、解释或提问来提醒使之按照正确的方法完成任务。 Copyright ? 2006, InterContinental Hotels Group. All Rights Reserved. * The Feedback Sandwich反馈三明治 Identify the fault 指出错误 Follow up 跟进 Praise 表扬 Encourage correct Standard鼓励 Copyright ? 2006, InterContinental Hotels Group. All Rights Reserved. * How Can We Demonstrate Our Core Values?如何示范我们的核心价值观 Ensuring that you are spending sufficient time with the trai