职场英语之打电话.pptx

;VERA：CRI?Online.?May?I?help?you????? REAF：May?I?talk?to?Kelly?please????? VERA：And?you?are? REAF：This?is?REAF?from?BBC.?I’m?calling?to?check?my?mail.? VERA：Ill?put?her?on?the?phone.?Just?a?second REAF：Thanks.?? ;“CRI?Online.?May?I?help?you?”。 一般接起电话的人通常会先报公司的名字，然后再说,?May?I?help?you??或是如果要更客气一点的话则可以说?How?can?I?help?you?? 不过如果是机器应答，那么你很可能听到这样的一段话 Thanks for calling CRI Online, please dial the extension or press 0 get to the operator 感谢你打电话到CRI来,请直接拨分机号,如需转总机,请拨0″。;2 And you are?你是? 通常我们要先确定一下对方的身份,避免不必要的骚扰。 And you are?是比较口语化的讲法。 如果想要问得客气点,我们还可以说 Whom I am speaking with?或是 Whom am I talking to?;3. Ill put her on the phone Just a second 我会请她听电话,请等一下 确认之后,当然就是把电话转接给对方要找的人了。 如果你是打电话来找人的一方,你可以说 Would you please put Kelly on the phone?” 反过来如果你是接到电话的人,而对方要找的是别人,你就可以 说: ok. I’ll put her on the phone, Just a second: 当然如果公司有多部分机,那你很有可能会听到如下的答复 Im transferring your call.或是 Im redirecting your call! ;VERA: CRI Online. May I help you? REAF: This’s REAF from BBC. May I talk to Kelly please? VERA: Would you mind holding for one minute? VERA: Shes out for lunch. Would you like to leave a message? REAF: No I really need to talk to her personally VERA: Would you like to leave a message on her machine, then? REAF: Ok thanks a lot VERA: Hold on and Ill transfer you (Im not available to take your call but please leave your name, number and a brief message Ill get back to you as soon as possible.);Thanks for your listening