全面质量管理和医院管理综述.pptVIP

本资料来源 ;Total Quality Management Hospital management全面质量管理与医院管理;案例1;案例1分析;案例2;案例2分析;案例3;案例3分析;Overview 介绍;;;Definition of TQM 全面质量管理;TQM views an organization as a collection of processes. It maintains that organizations must strive to continuously improve these processes by incorporating the knowledge and experiences of workers. The simple objective of TQM is Do the right things, right the first time, every time. ;;Principles of TQM;Employee Empowerment;Fact Based Decision Making;Continuous Improvement;Customer Focus;SPC -Statistical Process Control 统计过程控制;DOE- Design of Experiments试验设计