一线主管问题解决学员手册上课讲义.pptVIP

优秀精品课件文档资料;3. 工具三：问题解决(Practical Problem Solving);问题是改进的种子!Problems are the seeds for improvement! 问题就是积极的机会!Problems are positive opportunities! 没有问题，就是大问题!If there are no problems, than something is wrong! ;问题并不意味着指责!Problems are not about blaming people! 出现问题是由于系统中存在缺陷。Problems occur because of failures in the system 对于问题，员工负责15% ，系统和管理者负责85%。People are responsible for 15%, system managers 85%;什么是问题？What is a problem? 实际情况与现有标准或期望之间的差距。A problem is defined as a discrepancy between an existing standard or expectation and the actual situation;描述问题Problem Description -陈述出现的问题state the problem that is occurring;定义问题-针对具体情况对问题进行定义Problem Definition - Specifically define the situation 标准The Standard 偏差The Deviation 持续时间The Time Period;确定原因所在Locate the Point of Cause 找出(车辆/部件上)出现问题的位置Locate Position of Occurrence (on the vehicle/ part) 确定原因所在Locate Point of Cause;4;5个为什么5 Whys ;5;6;PPS的优点Benefits of PPS 提供了一个企业中每个成员都能理解并遵循的标准化问题解决程序A standardized problem solving process that everyone in the organization understands and can follow PPS使成员间易于交流，迅速了解人员在进程中所处的位置PPS allows easier communication and allows for a quick understanding of where people are in the process PPS针对了问题的根本原因，而不是仅仅停留在问题的表征上PPS attacks the root cause, not just the symptoms PPS具有逻辑性，易于遵循PPS is logical and easy to follow