构建移动网投诉大数据管控新思路.docVIP

第 PAGE 8 页 构建移动网投诉大数据管控新思路 摘 要 本文主要是中国联通广州分公司基于移动网投诉规律开展大数据分析研究，并以分析为基础创新提出了一种移动网投诉管控思路，取得了良好的效果，具有一定的推广意义。 关键词： 移动网 投诉 大数据 用户感知 ABSTRACT This Paper is mayor in mobile network complaints management and control method research by Guangzhou Unicom. We carry out Big data analysis and research based on mobile network complaints rules, and put forward an innovative complaints management and control method. This method has achieved good results in practice, and has certain significance for popularization. KEY WORDS: Mobile network, Complaint, Big Data analysis, User’s perception 概述 移动网投诉通常是