2014年晋中W网小区退服情况分析报告.docxVIP

2014年晋中W网小区退服情况分析报告 摘 要 随着晋中3G网络用户规模的不断扩大，用户对无线网的质量要求也越来越高，网络中的小区退服不仅影响网络覆盖和网络质量，同时也影响用户感知。本文主要对晋中分公司W网小区退服率和小区退服平均次数连续数月不达标情况进行分析，对现网中造成小区退服的原因深入剖析，分层分类归纳总结，对主要的退服原因提出解决和管控措施，进一步改善网络覆盖和质量，提升客户感知。 关键词： W网 小区 退服 分析 ABSTRACT Jinzhong 3 g network, as the continuous expansion of the user, the user has higher requirement about the quality of the wireless network, the network neighborhood back suit not only affects the quality of network coverage and network, but also affect the user perceptions. Jinzhong branch W network community, this article mainly discusses the backing