Oracle客户管理系统讲义.ppt

The entire framework for the Business Intelligence System is based in a simple process. Management by Objective, Management by Exception, and Management by Fact. We will walk through each of these to illustrate how senior managers would use this system. Here is an extended list of our performance indicators by operational area. It is our plan to have hundreds of performance indicators in each area. 关键特性 与自动语音系统集成 Increases Call Centre Productivity Scripting: Effective Interaction CSR - Customer 支持多种联系方式 Email, Web, Fax, Chat, Voice 减少供货商数目 (7 - 2) 加快实施速度 (12 - 6 mth) 降低实施和支持成本 Oracle CRM