浅谈知识管理的未来.pptVIP

Supply Chain: Needs Aspirations Supplier Company Customers Customers’ Customers Needs Aspirations Transactions Opportunities Valuing Cluster: Interactive View Supplier Company Customers Customers’ Customers Company Customers Suppliers/Partners Customers’ Customers * 1 Transforming Knowledge: The 21 Century Wealth Driver Dr. Charles M. Savage Knowledge Era Enterprises, Inc. “Shaping our Future …” Cable Wireless Optus Melbourne, October 28, 1999 Knowledge, A Map Please? Historical Eras Agricultural Industrial Knowledge Sharing of logs Superstition: Unlucky to go out twice with the same crew Known split of profits from the trip Whaling Industry … Prototype of Knowledge Intense Industry Knowledge Energy Aspirations Capabilities Aspirations Capabilities Person A Person B Sources of Wealth:Agricultural Era Labor Hands Knowledge Heads Capital: Money Machines Land Resources Sources of Wealth:Industrial Era Labor Hands Knowledge Heads Capital: Money Machines Land Resources Sources of Wealth:Knowledge Era Labor Hands Knowledge Heads Capital: Money Machines Land Resources Sources of Wealth: Labor Hands Knowledge Heads Capital: Money Machines Land Resources Sources of Wealth: Labor Hands Knowledge Heads Capital: Money Machines Land Resources Economy of Scarcity Economy of Abundance New Vortex of Understanding about Knowledge Era Organizational Learning Self-Organizing The Web Intellectual Capital Core Competencies Innovation Knowledge Management Emotional Intelligence Dynamic Stable Complex Simple Pace of Change Knowledge Requirements Nolan Norton, 1988 Vision Strategy Culture Values Balanced Scorecard Customers Finance Learning Development Processes What investments in our customers bring them excellent results? How can we better organize our knowledge? How do we leverage the value of our customers’ knowledge? How can we use ours and our customers’ knowledge more effectively? Innovating with our customer