知识管理改进质量分析.pptVIP

SanjaySwarup, SeniorKnowledgeManagementSpecialist FordMotorCompany ;High Priority given to Quality at Ford Motor Company;Leverage Quality Improvement Programs;Applying KM to Improve Quality ;Measurable Quality Improvements at Ford Motor Company;Ranked #4 by Fortune 500 Manufacture and distribute automobiles in 200 markets across 6 Continents 2003 Global Revenues: $164 Billion 327,000 Employees 2003 - Celebrated 100th Anniversary;Very Brief History ofBest Practice Replication;BPR Principles;Practice Implemented at a Ford Facility; ;Best Practice Replication 9 Step Process;BPR Results Summa