8D报告培训教案(48页).pptVIP

2012.10.17GS/wey 8D Training Other Comments其他内容 8D should supply facts not emotions. 8D应该提供事实，不应带有感情色彩 Avoid using internal acronyms. 避免使用公司内部缩写 Be complete in your descriptions. 叙述应该完整 It is our responsibility to fix Glorysky problems even if we do not have traceability information. 即使没有可追溯的信息，但关注Glorysky问题是我们的责任 2012.10.17GS/wey 8D Training Protect The Customer保护客户 We must take customer issues personally, responding with urgency and decisiveness to quickly resolve them. 我们必须亲自处理客户问题，紧急和明确的反应，以快速解决问题 Quick implementation of solutions that eliminate the