电话礼仪技巧经典培训教程培训讲学.pptVIP

企业管理资源网通用业频道 Telephone Courtesy电 话 技 巧 TELEPHONE COURTESY 电话礼仪 GENERAL 概述 First impressions are often the ones that stay with us longest and influence us most. 我们通常会对第一印象记忆深刻，因为 它对我们有很深的影响。 The way a business handles telephone calls reflects the overall attitude of a company. 接听电话的方式往往能反映出一个酒店 的整体素质。 TELEPHONE COURTESY 电话礼仪 GENERAL 概述 Courteous, helpful, caring, attentive, expeditious follow up. 有礼貌地接听电话，主动提供帮助，关 心客人的需求，并迅速，有效的跟进。 Telephone courtesy is an essential part of every employee’s interaction with gue