酒店员工流失外文文献.docxVIP

、Cape Peninsula University of Technology TITLE OF THESIS The causes of high staff turnover within selected hotels in Cape Town, South Africa by Saima Ebrahim Thesis submitted in fulfilment of the requirements for the degree Master of Technology Tourism and Hospitality Management in the Faculty of Business at the Cape Peninsula University of Technology Supervisor: Dr A.T. Wyngaard Cape Town October 2014 CPUT copyright information The dissertation/thesis may not be published either in part (in scholarly, scientific or technical joumals), or as a whole (as a monograph), unless permission has been obtained from the Un iversity Signed Date Signed Date DECLARATION I, Saima Ebrahim, declare that the con tents of this dissertation/thesis represent my own unaided work, and that the dissertati on /thesis has not previously bee n submitted for academic examination towards any qualification. Furthermore, it represents my own opinions and not necessarily those of the Cape Pen insula University of Technology ? DECLARATION .3三 lw Ebrahim, declare that the contents of this dissertation/thesis represent my own 三 cec or- and that the dissertati on /thesis has not previously been submitted for examination towards any qualification. Furthermore, it represents my own opinions 3-c -ecessansy those of the Cape Penin sula University of Tech no logy ? III III Abstract The human resource department in the hospitality industry has a reputation for high staff tumo ver and labour in stability due to various reasons, such as staff members who are not motivated and are not recognised for hard work. Another problem is employing unskilled staff, low staff remuneration, staff members not being trained and long working hours. The main research problem was: What were the reasons for the high staff tumover in the selected hotels of this research study? From the main research problem three sub-problems emerged the first being, Why does the selected hotels not understand what actually motivates their emp