酒店预订入住及退房英文版.docVIP

Receptionist :R Guest :G RESERVATION AT A HOTEL BY TELEPHONE R:Good evening.Peace Hotel Reservation.May I help you? G:Yes.I m calling from Miami.I would like to book 3 standard double bed for three days. R:All right.For which days please? G:Next week.From Thursday to Friday. R:Could you give me your reservation before you arrive. G:All right.Ill do that. CHECK INTO THE HOTEL R:Good evening.Welcome to Peace Hotel.What can I do for you,sir? G:Yes,Im Tom Addison.I have reservation with you. R:Let me check.Yes,there it is.You booked double bed for three days.We are glad to have you here,Mr Addison.May I have your passport please? G:Here you are. R:Would you please fill out the registration form? G:Here it is.Is it all right? R:Yes,thanks.Here are the key cards to Room 3061,Room 3062,Room 3063. G:Can Igo to the rooms now? R:Sure,the bell-man will show you the way. G:Thanks.And when shall I check out? R:Any time before 11:00am on Friday. G:All right.I will remember that. CHECK OUT R:Good morning.Can I help you ,sir? G:I would like to check out. R:Ok.Would you please tell me your name and room number? G:Tom Addision,Room 3061,Room 3062,Room 3063. R:That’s right.What’s the rate per night? R:$59 per night.You stayed for 3 days,that is $177.How would you like to pay? G:In cash,please.Here you are,$200. R:Thank you.Here is the change,$23.Please take it.