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TELETECH CORPORATION, 1996--- Business segments and risk-return trade-offsCASE ANALYSIS案例分析 Shareholder Victor YossarianTeletech’s ManagersCEO Maxwell HarperCFO Margaret WestonAssistant Bernard InglesTS VP Rick PhillipsPS VP Helen BuonoPersonage?Introduction人物介绍DATA ANALYSISShareholder: Victor Yossarian贺智琼DATA ANALYSIS数据分析Shareholder: Victor YossarianThe RateThe ProfitThe suggestionAlthough the NOPAT of PS segment was 0.48 billion last year, it’s WACC was 13.96% which is higher than the IRR 12% and the ROC 10.43%. So the economic profit will be lost, and it make the firm’s shares can not
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