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Chapter 11
The role of quality in
management
information and
performance
measurement
systems
? Impact of Japanese business
practices
? Quality management
? Quality in management
information systems
? Six sigma and quality
improvement
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Syllabus learning outcomes 1
? Discuss and evaluate the application of Japanese business practices
and management accounting techniques, including:
? Kaizen costing
? Target costing
? Just-in-time
? Total quality management
? Discriminate between quality, quality assurance, quality control and
quality management
BPP LEARNING MEDIA
Syllabus learning outcomes 2
? Assess the relationship of quality management to the performance
management strategy of an organisation
? Advise on the structure and benefits of quality management systems
and quality certification
? Justify the need for, and assess the characteristics of, quality in
management information systems
? Discuss and apply Six Sigma as a quality improvement method using
tools such as DMAIC for implementation
BPP LEARNING MEDIA
Overview
The role of quality in performance
management systems
Influence of Japanese
business practices
Approaches to quality
management
Six Sigma
Quality control Quality management
Quality assurance
BPP LEARNING MEDIA
Impact of Japanese business practices 1
Japanese management philosophies such as Just in Time (JIT) and Total
Quality Management (TQM) have had a major influence on Western
corporate culture.
They have also had a direct impact on key business areas, including:
? Purchasing and inventory control
? Quality costs
BPP LEARNING MEDIA
Impact of Japanese business practices 2
Just in time
? Just-in-time (JIT): A system whose objective is to produce or to
procure products or components as they are required by a customer
or for use, rather than for inventory. A JIT system is a pull system,
which responds to demand, in contrast to a push system, in which
inventories act as buffers between the different elements of the
system, su
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