方案工程中的质量管理.pptx

Quality Management in Solutions Engineering [方案工程中的质量管理] (C) COPYRIGHT IBM Corp., 2008 (C) COPYRIGHT Peking University., 2008 Reproduction, redistribution, transmission of part or all of the contents in any form by any means, and/or preparation of derivative works thereof without the prior permission of IBM Corporation and Peking University is prohibited other than the following: -you may print or download the contents for your personal and non-commercial use, and -you may display the contents for the purpose of classroom discussion.Outline第一部分：概述什么是质量？什么是质量管理？影响质量的三个因素方案开发和delivery中常见的引发质量的问题