（激励与沟通）商务沟通打印版.pdfVIP

（激励与沟通）商务沟通打 印版 第七章 1.Whenitcomestoroutinemessage,youcan Keeptheplanningstagebrief. 2.Whenwritingroutinemessage,you Canassumethatyourreaderswillbeinterestedorneutral 3.Whenwritingaroutinerequest,youbegin Bypolitelystatingyourrequest. 4.whatshouldyoudowhenaskingquestionsinaroutinerequest? Dealwithonlyonetopicperquestion. 5.whichofflowingshouldyoudowhenclosingaroutinerequest? Askthereadertorespondbyaspecificandappropriatetime. 6.Acourteousclosecontains Allofabove 7.Ifyouaremakingaroutinereplytoacustomer,it`sagoodideato Includeresalein