酒店英语unit-5-luggage-service教学教材.pptxVIP

Unit 5 Luggage serviceAims of StudyingHow to receive guests in front of the lobby door. 如何接待客人入住酒店How to offer special bell service/ luggage service for guests. 如何向客人提供专项应接服务Watch and answer1.What service can a bellboy provide to the guest?2.What did the bellboy do after he arrived at the guest room?3.Should a bellboy know some other information about the hotel?Hot TipWhat you should be able to know你应该知道的知识1.Task Procedure1.任务流程■ Greet the guest.　 问候客人。■ Help the guest with the luggage out of the car.　 帮助客人把行李提出车外。■ Confirm the pieces of the luggage.　 确认行李的件数。 ■ Put the luggage on the luggage