新职业英语 第二版 职业综合英语1 教案unit7.doc

新职业英语-第二版-职业综合unit7 教案1-英语 1 Unit7 职业综合英语新职业英语 第二版1 案 教 班 班 班 周星期 周星期 周星期 节节第 节 第 第 授课时间 班 班 学时17 2 授课形（请纯理论 纯实践 理实一体化 习题课 其他√ Unit7 Customer Service 授课题Reading A: I Really Want to Know Ss understand successfully measuring customer satisfaction 教学目Ss make and handle a complaint 1. The main idea and the structure of the reading A. 教学重2. Master the key words and language points. 1How to use the key words and expressions in reading A.教学难Analysis on the text structure. 2. 使用的教具/多媒体Textbook; PPT; CD /仪器/仪 设备等/表教学方法 Pair-work; Discussing, lecturing 参考资料 English for Careers (Book1) Part I Warming-up 20 minutes Task 1 10 minutes Objective: Ss learn how to collect customer opinions through a survey. ? Explain briefly what a survey is. E.g. “A survey is a method of gathering information from a sample of individuals. The goal is to find out peoples stand or opinion on certain matters.” Task 2 10 minutes Objective: Ss can analyze data, find problems and give solutions. ? Divide the class into groups of 4-6 students and ask each group to collect and analyze the data. ? Ask some groups to present their conclusions and solutions to the class. Part II New words in Reading A 15 minutes Objective: Ss can get familiar with the new words and expressions, etc..Steps: .? Ss listen to the new words and expressions, et? Ss read the new words and expressions, etc10 minutesPart III Discussions before Reading AObjective: Ss can get familiar with the new words and expressions, etc.. Steps: ? Ss know something about Reading Ang two questions: ? Ss discuss the followWhy did the writer and his wife go to their favorite restaurant for1 dinner? In order to successfully measure customer satisfaction, what2should you pay attention to? 35 minutesPart IV Reading ALanguage points Paragraph 1 deserve: v. to have earned something by good or bad actions or behavior I