日本的管理模式t.ppt

What are they ? * Japanese Style of Management Could you name some famous Japanese firms ? Who knows??? Can you recognize them “Working for Sony is like working for your family.” Says Betty Price, 54, an assembly –line person. Example one Time clocks are banned from the premises. Managers and workers converse on a first-name basis and eat lunch together in the company cafeteria. Employees are briefed once a month by a top executive on sales and production goals and are encouraged to air their complaints. Four times a year, workers attend company –paid parties. Her expression , Echoed by dozens of other American Sony workers in San Diego , is a measure of success achieved at the sprawling two-story plant ,where both the Stars and Stripes and the Rising Sun fly in front of the factory’ glistening white exterior . In 1981 the San Diego plant turned over 700,000 color television sets, one –third of Sony’s total world production. More significantly, company officials now proudly say the plant’s productivity approaches that of its Japanese facilities. “Americans are as quality conscious as the Japanese .But the question has been how to motivate them.” Plant manager Shiro Yamada, 58, Example two Plant manager Shiro Yamada, 58, insists that there are few differences between workers in the United States and Japan. Yamada’s way is to bathe his U.S. Employees in personal attention. Workers with perfect attendance records are treated to dinner once a year at a posh restaurant downtown. When one employee complained that a refrigerator for storing lunches was too small, it was replaced a few days later with a larger one. Vice-president Masayoshi Morimoto, known as Mike around the plant, has mastered Spanish so he can talk with his many Hispanic workers. The company has installed telephone hot lines on which workers can anon