医院应急管理和专项预案培训.ppt

Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 应急管理与专项预案培训 ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 突发事件应急处置预案 为了坚决贯彻上级领导部门关于深入细致 地做好各项应急管理工作,进一步提高对 医患关系重要性的认识,切实增强忧患意 只、责任意识,提高协同作战能力,全力 做好风险控制与应急准备工作,全力做好 突发事件应对工作,确保正常的医疗秩序, 特制订下列应急处置措施 Evaluation only. ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 突发事件应急处置预案 医院应规范医疗行为,做好医疗事故防范及处理预案,加 强组织管理和医疗安全教育,搞好医疗纠纷化解工作,依 法维护自身的权益。 改善服务态度和服务方式,加强医患沟通,变被动为主动 将医疗纠纷化解在萌芽状态,从而达到和谐医患关系和稳 定就医环境的目的 医务人员在医疗活动中发生或者发现重大医疗过失、可能 导致医疗事故或发生医疗争议的情况时,应立即向所在科 室负责人报告。科室负责人应及时向本院负责医疗服务的 监控部门(医务股、客户服务部)报告(夜间向行取值班 报告)。专职人员接到报告后,应立即进行调查、核 将有关情况如实向分管院长报告,并及时向患者解释 通 Evaluation only. ith Aspose slides for NET 4o client P Evaluation only. Created with Aspose Slides for NET 4.0 Client Profile 171 Copyright 2004 -2017 Aspose Pty Ltd Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. Evaluation only. Created with Aspose.Slides for .NET 4.0 Client Profile 17.1. Copyright 2004-2017Aspose Pty Ltd. 突发事件应急处置预案 科主任接到情况汇报后,根据事件的严重程度 立即向医务股长及分管院长、院长汇报,并立即 参与情况调査、核实,及时接待家属。必要时, 院“医 人 内讨论,根据院专家组和院领导的意见,属于重 大医疗过失行为的,及时向卫生局汇报 经调查、核实情况后,应立即采取有效的医疗救 治措施,以阻止或减缓病情的发展,避免或减轻 人或其代理人沟