电话银行系统架构.pptVIP

集中式呼则中心 基础架构培训  呼叫中心的发展  呼叫中心的历史 - In 1962, the Ford Motor Company conducted the first large-scale national telemarketing campaign. This was the first of five events considered benchmarks of the call center industry - In 1967, Bell Systems introduced the first 1-800 service The Next benchmark occurred in 1968. Founded that year, Telema Corporation was Americas first toll-free reservation center. It managed travel booking for hotels, tourism destinations, and car rentals America s first large call center opened its doors in 1973. National Data Corporation had five different call c